Grata has two tiers of support available.
Dedicated Support: Your dedicated Customer Success Manager provides help with navigating the platform, building searches, answering questions for any issues you come across with daily support via in-app chat, direct email, phone and videoconferencing.
Research Solutions: Our Research Solutions Team provides premium support with customized reporting for requests for data outside of the Grata solution, e.g., custom tag creation, market mapping, online reviews, etc.
Subscription Access
SUPPORT | Essential | Pro | Enterprise | Trial? | Paid Add-On? |
Dedicated Support | ✔️ | ✔️ | ✔️ | ✔️ |
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Research Solutions |
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| ✔️ Pilot only | ✔️ Credit-based |
Support Access
CORE | Dedicated Support | Research Solutions |
Dedicated CSM Onboarding Payments, Billing Assistance 1:1 Training, Webinars Troubleshooting | ✔️ ✔️
✔️ ✔️ ✔️ | ✔️ ✔️
✔️ ✔️ ✔️ |
ADVANCED |
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List Scraping ↸ Events ↸ Conferences
List Upload Support (upload a list of companies from Excel to Grata)
Delivery: 1-2 business days
Company List Building
↸ Offline Businesses / International Companies Additional Data ↸ Third Party Data Enrichment (e.g., square footage) ↸ Locations ↸ Online Reviews / Voice of the Customer Tag Creation | ✔️
Delivery: 3-4 business days
Requests: 200 companies per week
Requests: 4 open requests ✔️
Delivery: 3 business days
Requests: 5 open requests
✔️
✔️
Delivery: 2-5 days Requests: 1 list per week
| ✔️
Delivery: 3-4 business days
Requests: 200 companies per week
Requests: 4 open requests ✔️
Delivery: 3 business days
Requests: 5 open requests
✔️
✔️
Custom Company Lists Delivery: 2-5 days
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CONTACT |
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↸ In-app chat ↸ Direct email ↸ Phone ↸ Video Conferencing | ✔️ ✔️ ✔️ ✔️ | ✔️ ✔️ ✔️ ✔️ |
Please reach out to support@grata.com for any questions.